Shipping Policy

• Turnaround

  All orders are shipped within 48 hours Monday - Friday 10am - 5pm.

• Carriers

  We use the following carriers to deliver our orders:

• USPS
• UPS
• FedEx
• We do not ship to third party shipping warehouses or internationally

• Order Tracking

  If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

• Shipping Rates

  The rate charged for the shipping of your order is based on the weight of your products, and your location. There is no free shipping outside of the US. Some items are prohibited for resale outside of the US. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. We strongly encourage you to visit our store or call to speak with one of our product knowledge pros if you have any questions about our products or shipping.

• Back Orders

  If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns and Exchanges

How to Return an Item

We want you to love your purchase! If you need to make a return, please ensure your item is unused, unopened, and in its original packaging with all tags attached (unless there’s a manufacturer defect).

Returns must be made within 7 days of purchase.

We offer exchanges or store credit only — no refunds.

Please note that some items may have a restocking fee of up to 25%, and shipping and handling fees are non-refundable.

Thank you for your understanding and support!

1. Please email info@tennisstringtheory.com or call at 703-998-4585 to request a return and we will assign you a confirmation number.
2. Include in your package a signed letter stating the reason for your return and the original receipt.
3. Mail your returned item to:

Tennis String Theory

7115 Leesburg Pike #102

Falls Church, VA 22043

• Return Exceptions

  Items can not be returned if they are opened, worn, missing tags or used. Depending on situation, exchanges can possibly be made under management discretion.

• Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

• We have the right to refuse any sale or service.

• Restocking Fee

  A restocking fee of up to 25% may apply to certain items. This fee will be deducted from your original purchase amount and issued as store credit only. Please note that original shipping and handling fees are non-refundable.

• Exchanges

  If your clothing item is in like new, unworn condition and tags on, you may exchange your clothing item for a different size, color or store credit. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.